TERMS & CONDITIONS

These Terms & Conditions (“Terms”) govern your use of Smartware.co.tz and our services. By accessing or purchasing from our website, you agree to these Terms. If you do not agree, please discontinue using our site.

1. Eligibility & User Accounts

To place an order or register an account with Smartware.co.tz, you must be at least 18 years old. You agree to provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account and password.

2. Use of Website

You agree to use Smartware.co.tz for lawful purposes only. Prohibited activities include:

  • Providing false or misleading information.
  • Attempting to interfere with the website’s functionality, security, or payment systems.
  • Using our services for fraudulent or illegal activities.

3. Product Information

We make every effort to ensure accuracy in product descriptions, prices, and availability. However, errors may occur. In such cases, we reserve the right to correct information, update details, or cancel an order with prior notice.

4. Orders & Payments

By placing an order, you agree that:

  • All orders are subject to acceptance and availability.
  • Payments must be completed via approved methods (e.g., PesaPal, mobile money, bank transfer).
  • Smartware.co.tz reserves the right to refuse or cancel orders in cases of suspected fraud or unauthorized use.

5. Shipping & Delivery

Delivery times vary depending on location and product availability. While we aim to deliver promptly, Smartware.co.tz is not responsible for delays caused by third-party couriers, customs, or events beyond our control.

6. Returns & Refunds

We accept returns and issue refunds under specific conditions outlined in our Returns & Refunds Policy. Customers must follow the stated process to qualify for refunds or exchanges.

7. Promotions & Discounts

From time to time, we may offer promotional discounts, coupon codes, or special sales. These offers are subject to specific terms and may be withdrawn at any time without notice.

8. Intellectual Property

All content on Smartware.co.tz, including text, graphics, logos, images, product listings, and software, is the property of Smartware Tanzania or its partners. Unauthorized reproduction, modification, or distribution is prohibited.

9. Warranties & Limitation of Liability

Products are provided “as is” unless otherwise stated. To the fullest extent permitted by law:

  • We disclaim all warranties, express or implied, regarding the website or products.
  • Smartware.co.tz shall not be liable for indirect, incidental, or consequential damages.
  • Our total liability for any claim shall not exceed the amount paid for the product in question.

10. Prohibited Activities

You agree not to engage in the following:

  • Misusing Smartware.co.tz for spam or malicious activities.
  • Accessing restricted sections of the website without authorization.
  • Copying or scraping product listings, prices, or images for resale or unfair competition.

11. Dispute Resolution

In case of disputes, we encourage customers to contact us first for resolution. If unresolved, disputes shall be governed by Tanzanian law and settled in Tanzanian courts.

12. Changes to Terms

Smartware.co.tz reserves the right to modify these Terms at any time. Updates will be posted on this page with the revised date. Continued use of the website indicates acceptance of updated Terms.

13. Governing Law

These Terms are governed by the laws of Tanzania. Any legal action or proceeding will take place in Tanzanian courts.

14. Contact Us

If you have questions about these Terms, please contact us: