Terms & Conditions
Please read these terms carefully before using our services
Last Updated: June 01, 2026
Introduction
Welcome to Smartware Tanzania. These Terms and Conditions ("Terms") govern your use of our website and the purchase of products through our platform. By accessing our website or making a purchase, you agree to be bound by these Terms.
Please read these Terms carefully. If you do not agree with any part of these Terms, you must not use our services.
Definitions
"We," "Us," "Our" refers to Smartware Tanzania Ltd.
"You," "Your," "Customer" refers to the person accessing our website or purchasing products.
"Website" refers to smartware.co.tz and all associated pages.
"Products" refers to all goods available for purchase through our website.
"Services" refers to all services provided by Smartware Tanzania.
Account Registration
Account Creation
To make purchases, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials.
Age Requirement
You must be at least 18 years old to create an account and make purchases.
Account Security
You are responsible for all activities that occur under your account. Notify us immediately of any unauthorized use.
Orders and Payments
1. Order Placement
- All orders are subject to acceptance and availability
- We reserve the right to refuse or cancel any order
- Order confirmation does not constitute acceptance
- Acceptance occurs when products are dispatched
2. Pricing
- All prices are in Tanzanian Shillings (TZS)
- Prices are subject to change without notice
- The price charged will be the price displayed at checkout
- Prices include applicable taxes unless stated otherwise
3. Payment
- Payment must be made in full at the time of order
- We accept credit cards, mobile money, and bank transfers
- Payment processing is handled by secure third-party providers
- Failed payments may result in order cancellation
4. Order Cancellation
- You may cancel orders within 2 hours of placement
- Cancellation after dispatch is not possible
- We reserve the right to cancel orders for any reason
- Refunds for cancelled orders are processed within 5-7 days
Product Information and Authenticity
We make every effort to display products accurately, including colors, descriptions, and specifications. However:
- Colors may vary due to monitor settings
- Product specifications are subject to manufacturer changes
- We reserve the right to correct errors in product information
- All products are 100% authentic and sourced from authorized distributors
- Products come with manufacturer warranties where applicable
Delivery
Delivery terms are outlined in our Delivery Policy. Key points include:
- Delivery times vary by location (24-72 hours in major cities)
- You must provide accurate delivery information
- Risk passes to you upon delivery
- Failed delivery attempts may incur additional charges
- Inspect products upon delivery and report issues immediately
Returns and Refunds
Our return and refund policy is detailed in our Returns & Refunds Policy. Summary:
- 14-day return window from delivery date
- Products must be unused and in original packaging
- Certain items are non-returnable (personal care, customized items)
- Refunds processed within 5-7 business days after approval
- Return shipping costs may apply
Warranties and Disclaimers
Product Warranties
Products are covered by manufacturer warranties. Warranty terms vary by product and manufacturer.
Disclaimer
Our website and services are provided "as is" without warranties of any kind. We do not guarantee uninterrupted, error-free service.
Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is owned by Smartware Tanzania or our licensors and protected by intellectual property laws.
- You may not reproduce, distribute, or modify our content
- Unauthorized use may result in legal action
- Product names and brands are trademarks of their respective owners
Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect, consequential, or incidental damages
- Our total liability is limited to the purchase price of the product
- We are not responsible for delays or failures beyond our control
- You use our services at your own risk
Governing Law and Disputes
These Terms are governed by the laws of the United Republic of Tanzania. Any disputes shall be resolved through:
- Negotiation in good faith
- Mediation if negotiation fails
- Arbitration or Tanzanian courts as a last resort
Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the modified Terms.
Questions About Our Terms?
If you have any questions about these Terms & Conditions, please contact us.
Email: support@smartware.co.tz
Phone: +255 652 088 877
Address: Mwanamboka, Kinondoni, Dar es Salaam, Tanzania.